FAQs
Do you have questions? We’ve got answers! Explore our FAQs to learn more about how Zesty Business Essentials can support your business.
Your questions, answered
We know handing over parts of your business can feel like a big step, and it’s natural to have a few questions before diving in. This page covers the things we’re asked most often about working with Zesty Business Essentials. If there’s something you’re still unsure about, just reach out – we’re always happy to chat.
General Questions
We can take care of a wide range of tasks, including admin, bookkeeping, payroll, CRM setup and more. At Zesty Business Essentials, we customise our services to fit your business needs, whether it’s tidying up your books, managing ongoing admin, or creating systems to streamline your processes.
If you’re not sure what to delegate, we’ll help you figure it out during our discovery call.
Heidi and her team bring decades of experience and a proven track record of helping businesses get organised and succeed. We operate with professionalism, confidentiality, and a commitment to creating solutions that truly work for your business.
We don’t just “do tasks” – we work as a trusted partner in your business. Whether it’s bookkeeping, payroll, admin, or strategy, we customise our services to suit your specific needs. It’s about giving you back time, clarity, and peace of mind.
Zesty Business Essentials works with businesses across a variety of industries, from solo entrepreneurs to small teams. Whether you’re in retail, trades, services, or something in between, we adapt to meet your unique needs.
Book a free discovery call! This is your chance to chat about your challenges, goals, and expectations. We’ll be upfront about how we can help and will always let you know if we’re not the right fit.
Absolutely. If you need help implementing a tool or integrating it into your systems, we’re here to support you every step of the way.
We start with a discovery call to understand your specific challenges, goals, and business needs. From there, we create customised strategies that align with your vision and the stage your business is in.
We work with small to medium-sized businesses across all industries, particularly those ready to grow or seeking clarity in their next steps. Whether you’re solo or leading a small team, our mentoring is designed to support you.
No, the discovery call is completely free. It’s simply an opportunity for us to understand your needs and for you to see if we’re the right fit for your business.
Our terms and conditions are outlined here: zestyessentials.co.nz/terms
Yes!
It actually doesn’t matter where in New Zealand your business is based (even if you’re running it from overseas), we have plenty of options for working together.
If we need to process hard-copy (invoices or receipts) we can courier them, or we can look at other options from scanning or taking photos on your phone, or we can create a QR code which links to a google form enabling you or your team to easily upload photos of the hard copy items.
There are plenty of ways we can work together, and we’re looking forward to doing so! We currently have clients in Auckland, Waikato, New Plymouth, Nelson, Melbourne and Sydney, and of course Lower Hutt and Wellington.
The reality is, it’s hard to set up your business properly if you don’t have one, so the answer is yes.
The next question is, what is your Gmail used for?
Verifying your business on Google Business and Google Maps. This is essential as Google Business has taken over from the old Yellow Pages. This is now the most used business directory.
Signing into tools and services; anywhere that has a google sign in. Using a google sign in wherever possible helps to keep your passwords under control and keeps everything secure. It also keeps it separate from your personal profiles, helping to control your data.
Linking all the separate pieces of your website and your entire business together.
It allows us to work with you through a shared workspace. Using Chrome, we can all sign into the same space, allowing us to use the services you need and keep everything nice and tidy for you. No more sharing passwords and details.
If you’d rather not share this gmail, we can create a separate administrative email.
One of the biggest lessons I learnt was when we needed to close our business down, I still needed to communicate with the insurance company and a few of our suppliers. Our main email address was closed with our website, and so it fell to the gmail account to do the heavy lifting. I was grateful to have this secondary account to link everything together.
Zesty Business Essentials Team Questions
Our team has over 20 years of combined experience across a variety of industries. From bookkeeping, payroll, admin and CRM management to business strategy, each team member brings specialised expertise to support your business.
Yes! We assign team members based on your specific needs, so you’ll always work with someone who understands your business inside and out. However, as part of a team, we also ensure there’s always backup support available if needed.
We adapt to what works best for you! Whether it’s email, Zoom, phone calls, or task management tools, we’ll ensure communication is seamless and keeps your business running smoothly.
Absolutely. We take privacy and confidentiality seriously. Our team works with secure systems and maintains strict confidentiality standards, ensuring your sensitive information is safe and protected.
We pride ourselves on taking the time to truly get to know our clients. During the onboarding process, we’ll deep-dive into your business, systems, and goals, ensuring we provide tailored support that feels like we’re part of your team.
Business Mentoring Questions
Our mentoring combines strategy, coaching, and consulting to offer a mix of guidance and actionable solutions. We don’t just give you advice – we work alongside you to create a plan and help you implement it.
We start with a discovery call to understand your specific challenges, goals, and business needs. From there, we create customised strategies that align with your vision and the stage your business is in.
We work with small to medium-sized businesses across all industries, particularly those ready to grow or seeking clarity in their next steps. Whether you’re solo or leading a small team, our mentoring is designed to support you.
This depends on your goals and challenges. Some clients work with us on a one-off basis to solve a specific issue, while others choose ongoing mentoring for continuous guidance and growth.
Bookkeeping Questions
We are experienced in using systems like Xero for bookkeeping, as well as a variety of payroll platforms. If you’re ready to move to Xero, we can help set you up with the best tools for your business.
We handle everything from reconciliations, accounts payable and receivable, GST returns, and helping you understand your numbers.
We stay up to date with NZ financial and employment laws to ensure your business meets all requirements. From GST filing to IRD Payday Filing compliance, we’ll make sure everything is done correctly and on time.
Yes! You’ll work directly with a dedicated team member who understands your business. We’re also a collaborative team, so you’ll always have backup support when needed.
Absolutely. Our onboarding process includes tidying up and organising your books, so we can start with a clean slate.
Payroll Questions
We manage employee setups, regular pay runs, leave tracking, KiwiSaver contributions, and tax filings – all fully compliant with NZ law.
We currently work with Smartly Payroll, Employment Hero, Pay Hero, and Thankyou Payroll. If you’re using a different payroll software, we’re happy to learn and adapt to your system.
Yes, if your current payroll system isn’t meeting your businesses needs, then we can help you move to one which is better suited. Different payroll software meets different business’s needs and it’s imperative that we choose the right software for your business. Some are better at salaried employees, and some a better at managing wages with overtime and contractors. Have a chat and we’ll help you make a path forward.
Yes! Whether you have one employee or a larger team, we customise our payroll services to suit your needs.
Absolutely. We keep up with NZ employment laws and ensure your payroll processes meet all legal requirements.
Yes, we can handle bonuses, overtime, and other irregular payments, ensuring everything is calculated correctly.
Office Support Questions
We handle scheduling, email management, data entry, invoicing, travel arrangements, and much more.
Yes, we’re happy to assist with one-off admin tasks or ongoing support – whatever your business needs.
Yes, you’ll have a dedicated team member working with you while benefiting from the support of the entire Zesty Business Essentials team.
We’re experienced with a variety of tools, including Microsoft Office, Google Workspace, and CRM systems like GoHighLevel.
Let’s work together
Ready to lighten your workload and take your business to the next level?
Whether you need bookkeeping, payroll, admin support or business mentoring, strategic guidance, the Zesty Business Essentials team is here to help.
Book your free discovery call today, and let’s chat about how we can support your business and help it thrive.